Terms and Conditions
Welcome to
Company Details
Company Name: DREAMART LONDON LTD
Address: 85 Brick Lane, London E1 6QL
Email: dreamartlondon@gmail.com
Payment
We accept payment in Pound Sterling only, via credit card, debit card, or Apple Pay. Payment must be received in full at the time of order placement for us to dispatch your order. No payment details are stored once a transaction is complete.
Orders
All orders are subject to availability. While we strive to keep our site up to date, items can occasionally sell out faster than expected. If we are unable to complete your order, we will contact you immediately and offer a full refund or an alternative product of similar value.
Please note that the colours of certain products may vary due to enhancements for better image quality. If you would like to confirm the colour before purchasing, please contact us at dreamartlondon@gmail.com.
Once payment is received, we will send you a confirmation email. You will receive a second email confirming the dispatch of your order once it has been completed and collected by our delivery service.
If you do not receive these emails, please check your spam filter. If you still have not received any communication from us, please contact us at dreamartlondon@gmail.com.
Delivery
UK Delivery:
- Orders under £30 will be charged a £4.99 delivery fee.
- Orders over £30 will be delivered for free.
We only support delivery within the UK. Standard deliveries will be sent out using Royal Mail Standard Second Class unless otherwise selected by you. Please allow five days for delivery. Larger orders may be sent out using a courier service. If we use a courier service, we will inform you via email and provide all delivery details. This service can take 2-3 days.
In the unlikely event that your order does not arrive, please contact us at dreamartlondon@gmail.com.
Returns
Items should be returned within 21 days of receipt. Refunds will be provided based on the items being received in original sealed packaging and in re-saleable condition. We are unable to refund postage. Please notify us of a return by email: dreamartlondon@gmail.com.
As stated above, the colour of some items may vary; if you are unhappy with the colour of an item received, a refund will be provided.
It is highly advisable to obtain proof of postage when returning an item, as a refund will not be provided until the items have been received. Once received, we will notify you of your refund.
In the unlikely event that items are received damaged or not in re-saleable condition, we reserve the right not to provide a refund. You will be responsible for the cost of such items being returned to you within 28 days. This does not affect your statutory rights.
Data Protection & Privacy Policy
At Dreamart, we respect your privacy and are committed to protecting your personal data. We will only use the information we collect about you lawfully, in accordance with applicable data protection laws.
When you buy something from us, the only details we request and hold are your name and address. This information is necessary for delivering your goods and providing efficient after-sales service.
When you sign up for an account, we request the same information along with your email and telephone number (optional). This information is used solely to provide you with efficient service and is never shared with third parties.
Newsletter
If you choose to sign up for our newsletter, we promise never to send you more than three emails a month and never to share your information with third parties. Our newsletter is created using Mailchimp. To send our newsletters, we upload our subscriber lists to our Mailchimp account. This information is never seen or shared outside of Dreamart and is used solely for sending our newsletter.
If you no longer wish to receive our newsletter, please email dreamartlondon@gmail.com with 'unsubscribe' in the title or click the relevant link in your next Dreamart newsletter.
Cookies
HTTP cookies are small pieces of data sent from a website and stored on your web browser. They allow us to remember your previous browsing activity, such as items in your shopping basket or products you previously viewed.
We recommend allowing the use of cookies to get the best out of our site. Cookies will not harm your computer and do not allow us to store any payment details.
If you wish to delete or disallow cookies, this can be done by following the instructions provided by your browser:
Thank you for reading our terms and conditions. If you have any questions, please contact us at dreamartlondon@gmail.com.